Apr 20, 2022 | Consulting, Voice
As we saw in previous posts, automatic dialing is a very important part for the efficient and productive operation of a Call Center. A fundamental point is also to select the right one, since each one is indicated for a type of Call or contact center. In order to...
Mar 14, 2022 | Cloud, Voice
Having a Call Centre is a fundamental and strategic pointfor many companies, as it helps to provide response and support to customers and thus offer a good customer experience. However, there are currently a multitude of solutions on the market with features and...
Jan 25, 2022 | Consulting, Voice
Countless amounts of data are handled daily incall centres, including sensitive and confidential information of so many customers. Well, we already know that in order to protect and preserve them, there are backup and security systems that most of them have. But it is...
Jan 24, 2022 | Consulting, Voice
For many companies, the Call or Contact Centre is a strategic and fundamental point for direct communication and customer relationship management.. Customer satisfaction and the fulfilment of customer needs depend on the proper functioning of this division....
Jan 24, 2022 | Success stories, Voice
Our client, Stayforlong is a marketplace specialised in long stay hotel reservations, with headquarters in Barcelona. It currently has a global hotel portfolio of more than 720,000 different establishments operating in more than 22 countries. Its main differential...
