Oct 3, 2022 | Consulting, Voice
In telemarketing campaigns, there are many factors to consider to form the strategies to follow. There is no denying that today there are many communication channels to reach customers: social networks, Internet advertising, etc. Of course, we must leave behind other...
Jul 11, 2022 | News, Voice
Digitalization in business has affected all areas, but mainly the part related to customer service, perhaps the neuralgic point of any organization. We are talking about a neuralgic point especially in companies such as hotels, where all their attention is destined to...
May 9, 2022 | Cloud, Consulting, Voice
The traffic that companies have to deal with with customer service or telemarketing is increasing, so a tool that facilitates better management of campaigns and calls will considerably improve their productivity and increase the quality of their work. As a solution...
Apr 20, 2022 | Consulting, Voice
The performance of a Contact Center is essential, on them depends the customer service of any organization and the satisfaction of these. It is essential to evaluate your productivity, observing where your trends are headed. Every Contact Center follows a number of...
Apr 20, 2022 | Consulting, Voice
In the constant race to adapt Call and Contact Center companies to the current needs of customers, the DBR (Dynamic Business Router) appears, a module that provides companies with the so-called “business intelligence”. The DBR has many advantages and uses....
