Jan 4, 2023 | Consulting, Voice
Interactive Voice Response (IVR) is a phone menu system that allows callers to use the phone keypad to identify, segment and route each call to the most appropriate agent within the customer service team. Although this AI tool does not replace the need for a live...
Nov 28, 2022 | Cloud, Voice
With the transformation of organizations and the expansion of the cloud in them, we focus on service-based models, where the management of the infrastructure that stores and connects data is also understood as a service and not an asset. If we focus on voice...
Nov 8, 2022 | Consulting, Voice
Today’s cloud-based communications solutions facilitate the day-to-day life of workers and contact with customers at any time in a delocalized manner. We are talking about systems such as the SIP Trunk, capable of providing all the voice channels that an...
Nov 8, 2022 | Consulting, Voice
Have you ever wondered if it would be possible for your company to define certain groups to which to divert incoming calls in a specific way? If so, we present the Ring Groups, what is it and how can it help in a call center? What is a ring group and what is it for? A...
Oct 4, 2022 | Cloud, Voice
With the transformation of organizations and the expansion of the cloud in them, we focus on service-based models, where the management of the infrastructure that stores and connects data is also understood as a service and not an asset. If we focus on voice...
Oct 3, 2022 | Cloud, Voice
The use of a cloud contact center or Cloud Contact Center has driven the transformation of communication between the company and the customer, allowing a more flexible, fast and, above all, omnichannel experience. For decades, call center software has relied...
