Sep 12, 2023 | Consulting, Voice
Customer experience (CX) has become a crucial element in any company’s strategy. The way companies interact with their customers and the quality of those interactions are determining factors in their long-term success. In the digital age, technology plays a...
Sep 12, 2023 | Consulting, Voice
Contact centers, those places where customer service agents take phone calls, answer emails, and chat with customers, have been a critical part of business infrastructure for decades. However, in an ever-changing world, contact centers are also evolving. The future of...
Aug 30, 2023 | Cloud, Consulting, Voice
Customer experience has become a key differentiator among businesses, contact centers have evolved from simple touchpoints to sophisticated service centers. With the emergence of what is known as Contact Center as a Service (CCaaS), certain critical capabilities have...
Feb 14, 2023 | Success stories, Voice
ICSE (Instituto Canario Superior de Estudios) corporation that develops its main activity in the educational field since 1979 in the Canary Islands. It adds one of more than 120,000 students who have passed through its classrooms in these 40 years to attend countless...
Jan 4, 2023 | Consulting, Voice
Interactive Voice Response (IVR) is a phone menu system that allows callers to use the phone keypad to identify, segment and route each call to the most appropriate agent within the customer service team. Although this AI tool does not replace the need for a live...
