Jul 30, 2024 | Consulting, Voice
In the context of customer experience and management, the terms “omnichannel” and “multichannel” are crucial, but often confused. Although both approaches involve using multiple channels to engage with customers, their strategies and goals are...
Jul 30, 2024 | Consulting, Voice
Omnichannel in business communications refers to the integration and coordination of different communication channels to deliver a consistent and seamless customer experience. Unlike a multichannel strategy, where channels work independently, omnichannel focuses on...
Jul 5, 2024 | Consulting, Voice
Conversational artificial intelligence (AI) is revolutionizing the way call and contact centers operate, offering a number of benefits that improve both operational efficiency and customer experience. These advancements are transforming the industry by enabling...
Apr 23, 2024 | Consulting, IT Security, Voice
Today, the concept of Bring Your Own Device (BYOD) has gained popularity in numerous organizations. This practice allows employees to use their own devices, such as smartphones, tablets, and laptops, to perform work tasks instead of relying solely on company-provided...
Apr 23, 2024 | Consulting, Voice
In today’s business environment, unified communications (UC) has become a critical pillar for effective collaboration across geographically distributed teams. UC tools integrate a variety of communication services, such as voice, video, instant messaging, and...
Apr 23, 2024 | Consulting, Voice
Unified communications has undergone significant evolution in recent years, driven largely by advances in emerging technologies such as artificial intelligence (AI) and machine learning (ML). These trends have transformed the way organizations approach remote...
