Sep 17, 2024 | Consulting, Voice
Omnichannel has become a key strategy for companies looking to improve the customer experience in an increasingly digital world. Omnichannel enables businesses to not only meet the expectations of modern customers, but also build loyalty, differentiation in a...
Sep 10, 2024 | Consulting, Voice
Omnichannel is a concept that has gained relevance in recent years, especially with the rise of e-commerce and the digitization of businesses. In today’s dynamic business environment, the integration of digital and traditional channels has become essential to...
Sep 5, 2024 | Success stories, Voice
Ona Hotels & Apartments, a renowned chain of hotels and aparthotels with more than 43 complexes in key Mediterranean destinations, with a sustained growth of 36% in turnover in the last year and a Vacation Club with more than 18,000 active members, faced the...
Sep 3, 2024 | Consulting, Voice
Artificial intelligence (AI) and chatbots are rapidly transforming the way businesses manage their omnichannel communications, offering new opportunities to improve the customer experience and streamline internal operations. The adoption of these technologies has not...
Aug 14, 2024 | Consulting, Voice
Omnichannel has become a critical strategy for companies looking to deliver a consistent and personalized customer experience across multiple channels. In this context, CRM (Customer Relationship Management) plays an essential role, as it allows you to efficiently...
Aug 7, 2024 | Consulting, Voice
Omnichannel communication has become a necessity for businesses looking to deliver a consistent and seamless experience to their customers across multiple communication channels. Implementing an effective omnichannel strategy involves several critical steps. Below are...
