Oct 31, 2024 | Consulting, Voice
Chatbots, a fundamental tool to improve customer service, optimize response times and provide 24-hour support. However, not all chatbots achieve these goals, and in many cases they can negatively impact the user experience. In this article, we explore the 5 most...
Oct 24, 2024 | Consulting, Voice
Customer interaction has changed dramatically. Companies have gone from offering support only through calls or emails, to adopting more efficient and scalable solutions such as chatbots. These bots, based on artificial intelligence (AI), can not only handle thousands...
Oct 22, 2024 | Consulting, Voice
Omnichannel is a key strategy for many companies looking to offer a consistent and seamless experience to their customers through different communication channels. Some companies have managed to implement it successfully, creating inspiring stories. Here are some...
Oct 22, 2024 | Consulting, Voice
Implementing an effective omnichannel strategy can present several challenges. In this article, we’ll explore the 6 challenges and solutions in implementing omnichannel, as well as practical tips to overcome them. 6 challenges and solutions in the implementation...
Sep 24, 2024 | Consulting, Voice
In a highly competitive market, customer experience is key to standing out. Personalization and consistency in communications are critical to creating strong connections with consumers and delivering consistent experiences at every touchpoint. In addition, collecting...
Sep 19, 2024 | Networks, Success stories, Voice
The Hotel Regina in Barcelona, a prestigious four-star establishment, faced the challenge of renewing its communications system to improve the quality of service and adapt to current technological demands. With more than a century of history, this iconic hotel, which...
