Aug 14, 2024 | Consulting, Voice
Omnichannel has become a critical strategy for companies looking to deliver a consistent and personalized customer experience across multiple channels. In this context, CRM (Customer Relationship Management) plays an essential role, as it allows you to efficiently...
Aug 7, 2024 | Consulting, Voice
Omnichannel communication has become a necessity for businesses looking to deliver a consistent and seamless experience to their customers across multiple communication channels. Implementing an effective omnichannel strategy involves several critical steps. Below are...
Jul 31, 2024 | Consulting
We are pleased to announce that the National Cryptographic Center granted Tecsens (ACTIVO TI) a six-month extension in the validity of our National Security Scheme Certificate (ENS). With this extension, the certificate will be valid until November 5, 2024. The ENS...
Jul 30, 2024 | Consulting, Voice
In the context of customer experience and management, the terms “omnichannel” and “multichannel” are crucial, but often confused. Although both approaches involve using multiple channels to engage with customers, their strategies and goals are...
Jul 30, 2024 | Consulting, Voice
Omnichannel in business communications refers to the integration and coordination of different communication channels to deliver a consistent and seamless customer experience. Unlike a multichannel strategy, where channels work independently, omnichannel focuses on...
Jul 5, 2024 | Consulting, Voice
Conversational artificial intelligence (AI) is revolutionizing the way call and contact centers operate, offering a number of benefits that improve both operational efficiency and customer experience. These advancements are transforming the industry by enabling...
