Nov 14, 2024 | Cloud, Consulting
Companies that manage large volumes of traffic must have a robust and scalable technological infrastructure to guarantee performance and a good user experience, especially in high-demand situations, such as e-commerce during promotions or streaming platforms with...
Nov 5, 2024 | Consulting, IT Security
With the arrival of Black Friday and Christmas, companies in all sectors experience a significant increase in the traffic of their digital platforms and, therefore, in the demand for their technological systems. During this period, it is crucial to ensure that the...
Oct 31, 2024 | Consulting, Voice
Chatbots, a fundamental tool to improve customer service, optimize response times and provide 24-hour support. However, not all chatbots achieve these goals, and in many cases they can negatively impact the user experience. In this article, we explore the 5 most...
Oct 24, 2024 | Consulting, Voice
Customer interaction has changed dramatically. Companies have gone from offering support only through calls or emails, to adopting more efficient and scalable solutions such as chatbots. These bots, based on artificial intelligence (AI), can not only handle thousands...
Oct 22, 2024 | Consulting, IT Security
Black Friday is a time of maximum expectation for companies, as it represents a unique opportunity to increase sales and attract new customers. However, with this increase in activity also comes a series of technological and cybersecurity risks that could compromise...
Oct 22, 2024 | Consulting, Voice
Omnichannel is a key strategy for many companies looking to offer a consistent and seamless experience to their customers through different communication channels. Some companies have managed to implement it successfully, creating inspiring stories. Here are some...
