Nov 26, 2024 | Consulting, IT Security
Black Friday has become one of the most important events for e-commerce. However, this date also attracts the attention of cybercriminals who seek to exploit vulnerabilities in online platforms. From phishing attacks to transaction fraud, the increase in traffic and...
Nov 19, 2024 | Consulting, IT Security
In an increasingly digitized world, cybersecurity and operational resilience are key elements to ensure economic and financial stability. Within this context, the European Union (EU) has adopted the DORA Regulation (Digital Operational Resilience Act), a regulatory...
Nov 14, 2024 | Cloud, Consulting
Companies that manage large volumes of traffic must have a robust and scalable technological infrastructure to guarantee performance and a good user experience, especially in high-demand situations, such as e-commerce during promotions or streaming platforms with...
Nov 5, 2024 | Consulting, IT Security
With the arrival of Black Friday and Christmas, companies in all sectors experience a significant increase in the traffic of their digital platforms and, therefore, in the demand for their technological systems. During this period, it is crucial to ensure that the...
Oct 31, 2024 | Consulting, Voice
Chatbots, a fundamental tool to improve customer service, optimize response times and provide 24-hour support. However, not all chatbots achieve these goals, and in many cases they can negatively impact the user experience. In this article, we explore the 5 most...
Oct 24, 2024 | Consulting, Voice
Customer interaction has changed dramatically. Companies have gone from offering support only through calls or emails, to adopting more efficient and scalable solutions such as chatbots. These bots, based on artificial intelligence (AI), can not only handle thousands...
