The Hotel Regina in Barcelona, a prestigious four-star establishment, faced the challenge of renewing its communications system to improve the quality of service and adapt to current technological demands. With more than a century of history, this iconic hotel, which has 99 rooms and a privileged location near Plaza Catalunya, required a solution that would not only improve its communication infrastructure, but also offer stability, quality and efficiency for its daily operations.
The main objective was to modernize the telephone system, which was already showing signs of obsolescence.
Challenges and needs identified
Thanks to the collaboration with one of our trusted partners Acacia TI , we were made aware that the existing telephone system at Hotel Regina was inefficient and limited. The lack of modernization not only affected the quality of calls and the ability to manage internal communications, but also created difficulties in integrating with other technologies, essential for the agile operation of the hotel. The absence of a robust communications system had a direct impact on the quality of service offered to guests and the operational efficiency of the staff.
As has already happened in another of the Pulitzer Group hotels, such as the Pulitzer Hotel in Paris, thanks to Acacia TI we can continue to renew the infrastructures and communications of this large hotel chain.
The solution implemented
A customized communications solution was designed and implemented for Hotel Regina that not only met customer expectations, but exceeded them. The new infrastructure allowed for a complete modernization of the telephone system, integrating state-of-the-art technologies that offered clear and stable communication throughout the building.
Among the main benefits of the solution were ease of use, sound quality and the ability to integrate with other hotel systems (CRM). In addition, the new system made it easier for hotel staff to manage it, who, without the need for advanced technical knowledge, could make configurations and adjustments quickly and efficiently.
It also enabled a significant improvement in the guest experience. Now, hotel staff can communicate more effectively with customers, providing quick responses to requests and ensuring more personalized attention. This has been crucial in maintaining the high standards of quality and service that Hotel Regina offers to its guests.
Results and benefits obtained
The implementation of this solution brought with it a number of tangible improvements for both the hotel and its guests.
Improved Communication
The new system provided efficient and seamless communication, both in the rooms and in the public areas of the hotel. This allowed for faster and more accurate customer support, improving the overall guest experience.
Optimized Internal Coordination
The integration of Snom IP phones with the Tecsens communication platform facilitated better coordination between employees. Staff manage internal communications more effectively, resulting in greater operational efficiency.
Scalability and Ease of Management
This allows the hotel to adapt to future needs without having to make costly upgrades. This ensures that Hotel Regina will continue to have a modern and efficient communications system for many years to come. In addition, the ease of system management by the hotel’s non-technical staff reduced reliance on specialized technical support and simplified day-to-day operations.
Improved Guest Experience
The ability to offer modern and efficient connectivity contributed to a more satisfying guest experience. The quality of communications improved the perception of the hotel’s service, cementing its reputation as a high-end establishment.
“Tecsens and Acacia TI give us total confidence not only as a service provider for the renovation of systems and infrastructures, but also as an advisor for the best solutions, such as Snom’s terminals,” admits José María de Asís, IT Director at Grupo Pulitzer.
Channel partner echoes the success story: https://www.channelpartner.es/movilidad/el-hotel-regina-de-barcelona-renueva-sus-comunicaciones-con-snom-y-tecsens/
The implementation of a modern and scalable communications system not only solved the above challenges, but also obtained significant improvements in service quality, operational efficiency and customer satisfaction. In addition, the solution not only covered the hotel’s current needs, but also allows it to be prepared for future challenges in a world where technology and connectivity are key elements for success in the hotel industry.