How omnichannel improves the customer experience
Omnichannel has become a key strategy for companies looking to improve the customer experience in an increasingly digital world. Omnichannel enables...
Integration of Digital and Traditional Channels
Omnichannel is a concept that has gained relevance in recent years, especially with the rise of e-commerce and the digitization of businesses. In...
Ona Hotels & Apartments optimises its omnichannel strategy with Tecsens
Ona Hotels & Apartments, a renowned chain of hotels and aparthotels with more than 43 complexes in key Mediterranean destinations, with a...
AI and Chatbots in omnichannel
Artificial intelligence (AI) and chatbots are rapidly transforming the way businesses manage their omnichannel communications, offering new...