In the Cloud world there is currently a very wide range of solutions (private, public, hybrid …), each oriented to different needs. Always the first step to select the right one requires an analysis of its capabilities, functionalities and advantages that it can bring us, after all, the correct functioning of any corporation is at stake, so choosing the right one is a great challenge. This time we are going to focus specifically on hosting voice solutions (virtual switchboards, call and contact center software …) in a private cloud model. Ensure that your private cloud is designed for voice, we tell you how and some real cases.
How to ensure your Private Cloud is designed for voice
When we talk about hosting voice solutions we are talking about the main and vital tool of any organization, so logically it must be in a powerful and secure infrastructure.
An infrastructure to host voice solutions must be stable, secure, scalable and highly available, since any voice solution requires these features to provide quality in calls, video calls etc. The infrastructure that meets all these premises is a private cloud, but not just any if not one designed for voice.
What ensures your private cloud is designed for voice?
Really the main indication that supports that an infrastructure is designed to support voice solutions is latency. Having an infrastructure with high availability is essential, but above all and most relevant is that it has a low latency.
As we discussed in previous posts in Tecsens we have a private cloud designed for voice solutions, with an infrastructure hosted in Spain, specifically in Interxion.
To better understand the importance of having a private cloud designed for voice we will explain a real case.
Real Case
Company A hires a dedicated cloud server through a well-known provider to host its voice services and for economic reasons decides to register its resources in another continent. Because of this, it begins to detect high latencies, call cuts and service drops in its communications systems. In addition to this, it suffers a service stoppage due to a physical error in the contracted infrastructure, all this implied great economic losses for this company. So he decided to look for new alternatives.
The solution to the company’s communications problems By hiring a private cloud designed for voice services and that guarantees its stability and business continuity.
This is the example of the Private Cloud of Tecsens, in which we find an infrastructure in HA (high availability), physically redundant in different locations and with SLAs with high standards that guarantee quality communications.