CALL & CONTACT CENTER
Omnichannel platform for real needs
Global omnichannel solution for companies specialising in Call and Contact Centre, which enables the management of customer services.
- 100% Cloud mode
- Integrate all communication channels
- Pay-as-you-go
Adapted to your needs, to your business, but above all to your customers. What type of Call / Contact Centre are you?
OMNICHANNEL CUSTOMER SERVICE
Calls, emails, chats or social networks can be directed to the most appropriate agents to offer the best care to each of your customers.
Recoveries
With our omnichannel solution you can use different dialing modes (Manual, Automatic or Agentless) and adapt your scripts for better recovery management.
BPO’S
Increase the efficiency of your sales teams by automating the management of broadcast campaigns thanks to the Dialer.
CUSTOMER SUPPORT
Quickly set up your helpdesk and don’t let your agents waste time always writing the same answers to the same questions.
Work environments adapted to each of the components of your Call/Contact Center
WEB AGENT
Your agents will have real-time information to provide a better and faster service to your customers by customizing the attention in each interaction.
Manager
Manage your Call or Contact Center easily and quickly. Set up dashboards, monitor your DC activity, and measure equipment productivity.
DESIGNER
Define multichannel flows, time rules, call-backs… All without programming knowledge. Test your designs and easily correct possible points of failure.
Available and integrated channels, the advantage of omnichannel
voice
Increase quality of service and reduce agent burn-out with automatic screen pop-ups and delivery policies among your agents.
Efficiently receive, route, and assign incoming emails to the appropriate agents using default response templates.
SOCIAL CUSTOMER SERVICE
Discuss the feedback and requests your customers transmit through social media and offer them a complete omnichannel experience.
chat
Connect with your customers in real time through video, text or a call. Evaluate the service provided at the end of each conversation and improve your service.
self-service
Through self-service voice, users will help themselves, quickly find what they need, and minimize their frustration. Available 24×7!
FEEDBACK MANAGEMENT
Feedback management is considered the “Customer Experience” initiative that brings a greater positive impact to customer service.
Available and integrated channels, the advantage of omnichannel
voice
Increase quality of service and reduce agent burn-out with automatic screen pop-ups and delivery policies among your agents.
Efficiently receive, route, and assign incoming emails to the appropriate agents using default response templates.
SOCIAL CUSTOMER SERVICE
Discuss the feedback and requests your customers transmit through social media and offer them a complete omnichannel experience.
chat
Connect with your customers in real time through video, text or a call. Evaluate the service provided at the end of each conversation and improve your service.
self-service
Through self-service voice, users will help themselves, quickly find what they need, and minimize their frustration. Available 24×7!
FEEDBACK MANAGEMENT
Feedback management is considered the “Customer Experience” initiative that brings a greater positive impact to customer service.
Roles of the work environment
administrator
Defines system behavior.
supervisor
Controls the daily operation of the Call or Contact Center.
agent
They serve customer interactions.
commercial
View reports on how the Call or Contact Center is working.
All voice capabilities in one solution
transfer
(Direct or consultative)
Show hidden number
Ring groups
Call captures
Professional locutions
NoCortos
Identification of incoming calls
Multi-tenant
Filtering incoming calls
Conference
Outgoing call filtering
Corporate agenda
Call recording
DND
(Do not disturb)
IVR
(interactive voice response)
Follow-me
conference
Voice-Mail
In addition, you can also integrate it with your CRM or enterprise ERP
Your company in the hands of specialists
TECSENS SENSE & TECNHOLOGY
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Our offices
- Paseo de la Castellana 171, 4º Izq, 28046 (Madrid)
- C/Figueres 8 Despacho 12, 08022 (Barcelona)
- Edisonstraße 63 House A, 1st Floor, 12459 (Berlin)
Monday to Thursday 9.00-18.30h Friday 9.00-15.00h