Ona Hotels & Apartments is a chain of aparthotels and hotels that manages more than 43 complexes in strategic destinations in the Mediterranean, including the Balearic Islands and the Canary Islands.
In addition, a Vacation Club that has more than 18,000 active members.
The main objective was to achieve 360º communication with partners and customers, connecting the Salesforce CRM with the Call Center and the payment gateway.

“Thanks to the collaboration with Tecsens, we have managed to integrate our CRM with the contact center and the payment gateway, optimizing customer management and significantly improving operational efficiency.”

One of the most emblematic establishments in Barcelona has renewed its communications system, improving the experience for both customers and the management team. The main objective was to integrate the hotel’s communications system with its CRM platform and other management channels. Through this update, the guest experience has been optimized and improved and greater efficiency has been achieved in internal coordination, facilitating interaction between different areas of the hotel.

“Thanks to the collaboration with Tecsens and Acacia TI, we have implemented a robust and efficient communication system that has allowed us to improve the quality of service and internal management.”

ICSE, was facing a high volume of unanswered requests due to insufficient resources. After implementing the Virtual PBX and FTTH access points, they improved communication by 89%, increased employee productivity and enabled seamless teleworking.

“As an education company that delivers online courses and training, we have a very high number of calls per day and we need quality connections. We were overwhelmed, as we did not have the necessary resources, which resulted in a large number of unanswered requests. Thanks to the implementation of the Virtual PBX and FTTH access points, we have managed to improve communications, productivity and great mobility with telephone access from any point, which has facilitated teleworking. It has been a smooth and seamless transition. Tecsens has provided us with all the information and has accompanied us throughout the process.”

Stayforlong is a marketplace specialized in long-stay hotel reservations that was faced with the need to obtain international numbering with omnichannel adaptability via SIP Trunk. After the implementation of the Tecsens SIP Trunk, they managed to reduce fixed and variable costs by 80%, an evolution in efficiency and technological growth by unifying communications and integrating everything in the same tool.

”Price, Quality and the team of people who work behind it, have always been at 200% facilitating both the entire implementation process and all the administrative and commercial procedures. A 10 without a doubt, the challenge was very big, since we were against the clock, in record time we were able to obtain the required numbering and all the SIP trunk implementation ready and working in the miraculous short term of less than two weeks! The Tecsens team was fully involved, and is to be commended and thanked!”

Juan XXII is a VET educational center that provides both face-to-face and online training. Incidents in corporate communication networks and telephony were situations that arose quite frequently. Thanks to the implementation of the Virtual PBX and FTTH accesses, it has increased flexibility, security, call quality, as well as the performance of connectivity between floors, classrooms, etc.

“It has been several years since our problems have disappeared from the first moment, which has resulted in greater satisfaction of the whole school. We work with TECSENS side by side, excellent professionals with knowledge, resolution, efficiency and proximity. Peace of mind knowing that we are in good hands” ́ ́